Terms and Conditions

These General Terms and Conditions of Sale (“Conditions”) govern the purchase of the products offered on the https://www.miraclay.itwebsite (the “Site”) and apply to all orders placed by users. By placing an order, the user declares that they have read and fully accepted these Conditions.

1. Seller

The products are sold by Miraclay S.r.l., with registered office in Nocera Umbra (PG), Umbria, Italia, Tax Code and VAT no. 03983580543, REA no. PG-369903 (the “Seller”). Contacts: info@miraclay.it — +39 0742 773 719 — PEC miraclaysrl@pec.it.

2. Products and prices

The characteristics of the products are described in the relevant product pages. Prices are expressed in Euros and are inclusive of VAT. The Seller reserves the right to change prices at any time; the price applied is the one indicated on the Site at the time the order is submitted. Product images are for illustrative purposes only.

3. Conclusion of the contract

The order submitted through the Site constitutes a contractual offer. The contract is deemed concluded when the Seller confirms acceptance of the order by sending a specific confirmation email. The Seller reserves the right not to accept orders that are incomplete, non-compliant or in the event of product unavailability.

4. Payments

Payments are processed securely through the provider Stripe. The Seller has no access to and does not store the full data of the payment instruments. The order is processed following receipt of payment.

5. Shipping and delivery

Products are shipped to the addresses indicated by the customer. Shipping times and costs are indicated during the purchase process before the order is confirmed. Any delays caused by the courier are not attributable to the Seller. The customer is invited to check the integrity of the parcel upon delivery.

6. Right of withdrawal

A customer acting as a consumer pursuant to Italian Legislative Decree 206/2005 (Italian Consumer Code) has the right to withdraw from the contract, without giving any reason, within 14 days from the day on which they acquire physical possession of the goods.

To exercise the right of withdrawal, the customer must communicate their decision by means of an explicit statement sent to info@miraclay.it before the deadline expires. The goods must be returned undamaged, in their original packaging, within 14 days of the communication. The direct costs of returning the goods are borne by the customer, unless otherwise indicated.

The Seller will refund the payments received, including standard delivery costs, without undue delay and in any case within 14 days of the communication of withdrawal, using the same means of payment, subject to the right to withhold the refund until the goods are received.

7. Legal guarantee of conformity

All products are covered by the legal guarantee of conformity provided for by artt. 128 et seq. of the Italian Consumer Code for conformity defects that become apparent within 24 months of delivery. In the event of a defect, the customer may contact info@miraclay.it.

8. Use of the products

Miraclay products are intended for the well-being and hygiene of the horse according to the usage instructions provided. They do not replace the advice of a veterinarian. The customer is required to use them in accordance with the instructions.

9. Customer account

Registration of an account entails the customer's responsibility for safeguarding their credentials. The processing of data is described in the Privacy Policy.

10. Limitation of liability

The Seller is not liable for disruptions due to causes of force majeure or to network malfunctions not attributable to the Seller itself.

11. Applicable law and competent court

These Conditions are governed by Italian law. For disputes with consumers, the court of the place of residence or domicile of the consumer, if located in Italy, has exclusive jurisdiction.

The consumer may also resort to the online dispute resolution (ODR) platform of the European Commission, available at the address ec.europa.eu/consumers/odr.

12. Changes

The Seller reserves the right to amend these Conditions. The Conditions in force at the time the order is submitted apply.